Last Updated: November 5, 2025
We are committed to delivering your HappieHugs products safely and on time. This Shipping Policy outlines our delivery practices and procedures.
1. Delivery Areas 🌍
- Coverage: We deliver across All India (including remote areas)
- Excluded Areas: Some high-altitude or extremely remote locations may have restrictions
- International Shipping: NOT available at this time (India only)
For specific location queries, contact: store@happiehugs.store
2. Dispatch Time ⚡
- Processing Time: 1-2 business days after order confirmation & payment
- Holidays: Processing may take longer during public holidays or festive seasons
- Urgent Orders: Not available (standard processing only)
3. Delivery Timeline 📅
Delivery times vary based on courier partners and location:
| Delivery Location | Estimated Delivery Time |
|---|---|
| Delhi (Within) | 2-3 business days |
| Delhi NCR (Outside Delhi) | 3-4 business days |
| Metro Cities (Mumbai, Bangalore, Hyderabad) | 4-6 business days |
| Tier-2 Cities | 6-8 business days |
| Tier-3 Cities & Remote Areas | 8-12 business days |
Note: These are estimates. Actual delivery depends on courier efficiency and logistics factors beyond our control.
4. Shipping Charges 💳
| Order Amount | Delivery Location | Shipping Charge |
|---|---|---|
| Below ₹499 | Within Delhi | ₹50 |
| Below ₹499 | Outside Delhi (Pan India) | ₹70 |
| ₹499 & Above | All India | FREE ✅ |
Note: Shipping cost is clearly displayed during checkout before payment confirmation.
5. Courier Partners & Tracking 📦
We primarily partner with Delhi-based courier services for fast and reliable delivery:
Primary Courier Partners (Delhi):
- 🚚 Delhivery – Most reliable for Delhi NCR region; fastest service
- 📦 Ecom Express – Pan-India coverage; good tracking
- 🚛 Shadowfax – Quick delivery; popular in metros
- ✉️ India Post Parcel – Remote area coverage; affordable
Tracking Details:
- ✅ Unique tracking number provided via email after dispatch
- ✅ Real-time tracking on courier partner website/app
- ✅ SMS & WhatsApp updates on shipment status
- ✅ Estimated delivery date displayed in tracking
6. Order Confirmation & Shipping Updates 📧
You will receive:
- Order Confirmation Email: Immediately after successful payment
- Dispatch Notification: Within 1-2 business days with courier details & tracking link
- In-Transit Updates: Real-time SMS/WhatsApp notifications from courier
- Delivery Confirmation: When product is successfully delivered
7. Delayed Shipment Handling ⚠️
If shipment is delayed beyond estimated timeline:
- Contact us at store@happiehugs.store with your order number & tracking link
- Provide 2-3 days grace period (delays can occur during peak seasons)
- We will immediately contact the courier partner and escalate your concern
- Follow up: Check tracking link for live updates
If delayed beyond 15 days:
- Contact the courier partner directly using your tracking number
- Email us proof of delay; we will support you in filing a claim
8. Lost or Missing Shipment 📭
If your shipment is lost or goes missing:
- Report Immediately: Contact store@happiehugs.store with order number & tracking number
- Provide Evidence: Screenshot of courier tracking showing “not delivered” or “lost”
- Investigation: We will lodge a claim with the courier partner within 24 hours
- Resolution:
- ✅ Full refund OR
- ✅ Free replacement (at our discretion)
Timeline: Resolution within 15-20 business days
9. Damaged Shipment During Transit 📦
If product arrives damaged or in poor condition:
- Do NOT Accept if severely damaged; refuse delivery if possible
- Document the Damage: Take clear photos/videos of damaged product & packaging
- Report within 24 Hours: Email store@happiehugs.store with:
- Order number
- Tracking number
- Clear photos/videos of damage
- Resolution:
- ✅ Full refund OR
- ✅ Free replacement
10. Address Changes ✏️
| Stage | Address Change Allowed? | Action |
|---|---|---|
| Before Payment | ✅ Yes | Proceed with correct address |
| Within 24 hours of order | ✅ Yes (if not yet dispatched) | Contact store@happiehugs.store immediately |
| After Dispatch | ❌ No | Package will be delivered to original address |
Contact: store@happiehugs.store (provide order number & new address)
11. Failed Delivery Attempts 🚫
If courier cannot deliver (wrong address, recipient unavailable, refused):
- Courier will attempt 2-3 delivery tries within 5-7 days
- After Failed Attempts: Package returns to our warehouse
- Your Options:
- ✅ Reorder with correct address (refund issued first)
- ✅ Receive refund directly
- ✅ Provide alternate delivery address
Note: Return shipping charges (if any) will be deducted per courier policy.
12. Cash on Delivery (COD) 💵
- COD Availability: Available for most locations (check during checkout)
- COD Charges: ₹20-30 additional charges may apply (varies by courier)
- Payment Method: Pay directly to courier at time of delivery (cash/card)
- Refund if Refused: If you refuse COD, product returns; refund processed after inspection (15-20 days)
13. Bulk Orders & Corporate Gifts 🎁
- Bulk Order Discount: Available for 10+ units
- Custom Shipping Rates: Negotiable based on quantity
- Dedicated Support: Separate point of contact
- Contact: store@happiehugs.store for bulk order queries
14. Force Majeure & Exceptions ⚡
HappieHugs is NOT responsible for delays/damage due to:
- Natural disasters, earthquakes, floods, extreme weather
- Government restrictions, lockdowns, or curfews
- Courier partner strikes, operational issues, or bankruptcy
- Traffic accidents, vehicle breakdown
- Any unforeseen circumstances beyond our control
15. Contact & Support 📞
📧 Email: store@happiehugs.store
🌐 Website: www.happiehugs.store
⏰ Support Hours: Monday-Friday, 2 PM – 5 AM IST
⏳ Response Time: Within 24 business hours