Last Updated: November 5, 2025
At HappieHugs, we are committed to protecting your privacy and ensuring a safe, transparent experience. This Privacy Policy explains how we collect, use, share, and protect your personal information.
1. Information We Collect 📋
We collect the following personal details to provide you with excellent service:
- Account Information: Name, email address, phone number, date of birth
- Shipping & Billing Address: Complete mailing address for order delivery
- Payment Information: Credit/debit card, UPI, digital wallet details (processed securely via payment gateways)
- Account Preferences: Wishlist, saved items, communication preferences
- Website Activity: IP address, browser type, pages visited, browsing behavior
2. How We Use Your Data 🎯
Your information is used for:
- Order Fulfillment: Processing, packing, and delivering your purchases
- Customer Support: Responding to inquiries, resolving issues, providing assistance
- Marketing & Promotions: Sending newsletters, special offers, product updates (with your consent)
- Account Management: Creating & managing your account, verifying identity
- Improvement & Analytics: Enhancing website functionality, user experience, product offerings
- Legal Compliance: Fulfilling tax, GST, and regulatory requirements
3. Data Sharing & Third Parties 🤝
We may share your information with trusted partners:
- Payment Gateways: Razorpay, PhonePe, Paytm (for secure payment processing)
- Courier Partners: DHL, FedEx, India Post (for shipment tracking & delivery)
- Analytics Tools: Google Analytics (anonymized data only)
- Customer Support Platforms: Zendesk, Freshdesk (for inquiry management)
- Legal Authorities: Only when required by law or to protect HappieHugs interests
We NEVER sell your personal data to marketers or third parties.
4. Cookies & Website Tracking 🍪
Our website uses cookies to:
- Remember your preferences & login information
- Track website performance & user behavior
- Deliver personalized shopping experiences
- Show relevant product recommendations
You can disable cookies in your browser settings, though some features may not work optimally.
5. Data Protection & Security 🔐
HappieHugs employs industry-standard security measures:
- SSL Encryption: All data transmitted via HTTPS (secure protocol)
- Secure Payment Gateway: PCI DSS compliance for payment processing
- Access Control: Only authorized employees access sensitive data
- Regular Audits: Security checks to prevent unauthorized access
- Data Retention: Personal data retained only as long as necessary
6. Your Data Rights & Control ⚖️
You have the right to:
- Access: Request a copy of your personal data
- Correct: Update or correct inaccurate information
- Delete: Request data deletion (with limitations for legal/transaction records)
- Opt-Out: Unsubscribe from marketing communications anytime
To exercise these rights, contact us at store@happiehugs.store
7. Children’s Privacy 👶
HappieHugs does not knowingly collect data from children under 13. Parents/guardians who believe a child’s information was collected should contact us immediately at store@happiehugs.store
8. Policy Updates 🔄
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our website means acceptance of the updated policy.
9. Contact Us 📧
For privacy concerns, data requests, or questions:
📧 Email: store@happiehugs.store
🌐 Website: www.happiehugs.store
⏰ Response Time: Within 7 business days