❓ Frequently Asked Questions (FAQ) – HappieHugs

✅ A: We accept:

• Credit & Debit Cards (Visa, Mastercard, RuPay)
• UPI (Google Pay, PhonePe, Paytm, BHIM)
• Digital Wallets (PhonePe, Paytm, Amazon Pay)
• Internet Banking
• Cash on Delivery (where available)

All payments are processed securely via encrypted gateways (Razorpay, PhonePe, Paytm).

✅ A: Yes! We use:

• SSL encryption (HTTPS)
• PCI DSS compliance
• Secure payment gateways
• No storage of sensitive payment data on our servers

Your payment details are processed securely by third-party gateways only.

✅ A: Yes, COD is available for most locations. An additional ₹20-30 charge may apply. Check availability during checkout.

✅ A: Yes! Guest checkout is available. However, creating an account helps with:

Exclusive offers

Faster checkout next time

Order history tracking

Wishlists & saved items

✅ A:

Track using order number on our website (coming soon)

After dispatch, you’ll receive a tracking link via email

Click the link to track real-time status on courier website

You’ll also receive SMS/WhatsApp updates from the courier

✅ A: Delivery times vary by location:

• Delhi (within): 2-3 business days
• Delhi NCR (outside): 3-4 business days
• Metro cities: 4-6 business days
• Tier-2/3 cities: 6-12 business days

These are estimates; actual delivery depends on courier efficiency.

✅ A:

Already Delivered: Use our Return & Refund Policy if incorrect

Before Dispatch (within 24 hours): Yes, contact store@happiehugs.store immediately

After Dispatch: No, package will be delivered to the original address

✅ A:

We’ll investigate with the courier partner

Wait 2-3 extra days (delays happen during peak seasons)

Check your tracking link for live updates

Contact us at store@happiehugs.store with order number & tracking number

✅ A:

Refund: If unable to modify, cancellation charges apply

Before Dispatch: Contact store@happiehugs.store ASAP; we’ll try to add items if possible

After Dispatch: Cannot modify; place a new order for additional items

✅ A: Returns accepted within 3 days of delivery for:

• Mismatch: Wrong item/color received
• Damage/Defect: Product arrived damaged or defective
• Condition: Product must be unused, in original packaging

See our Return & Refund Policy page for details.

✅ A:

Refund processed in 15-20 business days

Email store@happiehugs.store within 3 days of delivery

Provide: order number, reason, photos of product

We’ll send return authorization & shipping address

Ship the product back

✅ A:

If Change of Mind (no defect): Customer pays return shipping ❌

If Mismatch/Damage: We pay return shipping ✅

✅ A:

• After approval: 15-20 business days
• Bank processing: Additional 2-3 business days
• Total: 20-25 business days (worst case)

Refund goes to your original payment method.

✅ A:

Best practice: Cancel within 24 hours of ordering

Before Dispatch: Yes, FREE cancellation ✅

After Dispatch: Yes, but ₹60/item charge applies

✅ A:

Refund processed to original payment method

Email store@happiehugs.store ASAP with order number

State reason: “I want to cancel my order”

We’ll confirm cancellation status

✅ A:

✅ A: No, we currently ship within India only. International shipping coming soon!

✅ A:

Resolution: Full refund OR free replacement (within 15-20 days)

Report immediately to store@happiehugs.store with tracking number

We’ll file a claim with the courier

Courier will attempt 2-3 deliveries

After failed attempts, package returns to us

You can: Reorder with correct address OR receive refund

Return shipping charges may apply per courier policy

✅ A: Yes! Our products are:

• ✅ OEKO-TEX & ASTM certified
• ✅ Made with non-toxic, hypoallergenic materials
• ✅ Recommended for ages 3+
• ✅ Securely stitched with no loose parts

See our Safety Disclaimer page for full details.

✅ A:

All materials: Safe, tested, certified

Fabric: Premium Korean-imported polyester

Filling: Soft, hypoallergenic polyester fiber

Dyes: non-toxic

✅ A:

✅ Store in cool, dry place

✅ Hand wash with cold water & mild soap (recommended)

✅ Machine wash: Cool water, delicate cycle

✅ Air dry flat (do NOT use dryer)

✅ Avoid bleach, hot water, dry cleaning

✅ A: Yes! For 10+ units:

Contact: store@happiehugs.store with requirements

✅ Bulk discounts available

✅ Negotiated shipping rates

✅ Dedicated support

✅ A:

Done! Start shopping

Visit www.happiehugs.store

Click “Sign Up“

Enter email & create password

Verify email address

✅ A:

Create new password

Click “Forgot Password” on login page

Enter your registered email

Click reset link in email

✅ A: Yes! After creating an account:

Share with friends/family

Click ❤️ (heart) icon on any product

Item added to wishlist

Access wishlist from your profile

✅ A:

✅ A:

We aim to resolve most issues within 7 days

Email store@happiehugs.store with details

Include: Order number, product photos, issue description

We’ll investigate & respond within 24 hours

✅ A: Yes +91-9217121499

✅ A: We’d love to hear from you!

We read & value all customer suggestions

Email: store@happiehugs.store

Subject: “Feedback – [Your Suggestion]”

✅ A: Currently online-only (www.happiehugs.store). Physical store launching soon in Delhi! Follow us for updates.

✅ A: No! All charges are transparent:

✅ No surprise charges at payment

✅ Product price clearly shown

✅ GST calculated & displayed

✅ Shipping cost shown before checkout

✅ A: Not yet, but it’s on our roadmap! For now, we pack products beautifully in branded packaging

✅ A: Yes!

No need for gift wrapping (nice packaging included)

Enter recipient’s address as delivery address during checkout

Add a gift message (optional)

We’ll deliver to them directly

✅ A:

No charges; we cover return shipping

Contact store@happiehugs.store immediately with photos

We’ll verify and initiate return

Send replacement or refund (your choice)