Last Updated: November 5, 2025
At HappieHugs, we take data security seriously. This policy explains our security measures and what happens in the unlikely event of a data breach.
1. Security Standards & Compliance ✅
HappieHugs adheres to:
- ✅ SSL/TLS Encryption (HTTPS): All website data transmitted securely
- ✅ PCI DSS Compliance: Payment Card Industry Data Security Standard
- ✅ OWASP Standards: Web application security best practices
- ✅ RBI Guidelines: Reserve Bank of India security recommendations
- ✅ IT Act Compliance: Information Technology Act, 2000 (India)
- ✅ Data Protection Principles: Regular security audits & updates
2. Security Measures 🛡️
Data Encryption:
- All sensitive data (passwords, card info) encrypted using AES-256
- Transmission encrypted via TLS 1.2+ protocols
Access Control:
- Multi-factor authentication for employee accounts
- Role-based access control (RBAC)
- Regular access audits
Password Security:
- Passwords hashed using bcrypt/Argon2
- No plaintext password storage
- Password reset links expire after 24 hours
Payment Security:
- PCI DSS Level 1 compliance
- Tokenized payment processing
- No card data stored on our servers
- Payment gateways handle all sensitive transactions
Server Security:
- Firewalls & intrusion detection systems
- Regular security patches & updates
- DDoS protection
- Secure backups (encrypted, offsite)
3. What Data We Protect 🔒
HappieHugs protects:
- Personal Information: Name, email, phone, address
- Payment Details: Card/UPI info (via secure gateways)
- Order History: Transactions, shipping details
- Account Credentials: Username, password
- Communication: Email, messages, support tickets
4. What We Do NOT Store 🚫
For your safety, we do NOT store:
- ❌ Complete credit/debit card numbers
- ❌ CVV/CVC codes
- ❌ Sensitive payment data (stored in secure gateway only)
- ❌ Unnecessary personal information
5. Data Breach Definition 📋
A data breach occurs when:
- Unauthorized access to personal information
- Theft of customer data
- Hacking or system compromise
- Accidental exposure of sensitive information
- Ransomware or malware infection affecting data
6. Data Breach Response Protocol 🚨
In the unlikely event of a breach, we follow this process:
Step 1: Detection & Assessment (0-24 hours)
- Immediate detection & isolation of affected systems
- Assess scope: What data? How many users affected?
- Document timeline & details
- Engage cybersecurity experts if needed
Step 2: Damage Control (24-48 hours)
- Secure affected systems
- Reset compromised user credentials
- Block unauthorized access
- Preserve evidence for investigation
Step 3: Customer Notification (48-72 hours)
- ✅ Notify all affected customers via email
- ✅ Clear explanation of what happened
- ✅ What data was compromised
- ✅ Steps customers should take
- ✅ Recommended actions (password reset, credit monitoring)
Step 4: Authority Notification (as per law)
- Notify RBI (if payment data compromised)
- File FIR with cybercrime authorities
- Report to data protection authorities (if applicable)
Step 5: Investigation (ongoing)
- Conduct forensic analysis
- Identify root cause
- Identify how breach occurred
- Determine prevention measures
Step 6: Remediation (ongoing)
- Implement security improvements
- Patch vulnerabilities
- Upgrade security systems
- Conduct security awareness training
7. Customer Notification Details 📧
If your data is compromised, you’ll receive:
| Information | Details |
|---|---|
| Breach Date | When breach was detected |
| Data Type | What information was compromised |
| Scope | How many customers affected |
| Action Required | What you need to do (reset password, monitor credit, etc.) |
| Monitoring Service | Free credit monitoring (if applicable) |
| Contact Info | Our support contact for questions |
| Regulatory Info | Any regulatory/authority actions |
8. What You Should Do if Notified 🆘
If you receive a breach notification:
- Change Your Password: Update HappieHugs password immediately
- Monitor Accounts: Watch bank/credit card for unauthorized activity
- Set Credit Alerts: Alert your bank about potential fraud
- Check Credit Report: Review for suspicious activity
- Enable 2FA: Use two-factor authentication on all accounts
- Contact Support: Reach out if you have concerns at store@happiehugs.store
9. Credit Monitoring & Compensation 💳
If your payment data is compromised:
- ✅ We provide free credit monitoring for affected customers (12 months minimum)
- ✅ We cover fraud liability (if within our control)
- ✅ No out-of-pocket costs for affected customers
- ✅ We work with your bank for recovery
10. Transparency & Accountability 📊
HappieHugs commits to:
- ✅ Transparent Communication: Clear, honest breach notifications
- ✅ No Coverups: We disclose breaches as per law
- ✅ Timeline Adherence: Notify customers within 72 hours
- ✅ Public Accountability: Share breach details (when lawful)
- ✅ Continuous Improvement: Learn from incidents & improve security
11. Regulatory Compliance 📋
We comply with:
- ✅ Information Technology Act, 2000: IT security standards
- ✅ RBI Guidelines: Payment security requirements
- ✅ NIST Cybersecurity Framework: Industry best practices
- ✅ Consumer Protection Act, 2019: Customer data protection
- ✅ OWASP Top 10: Web application security standards
12. Third-Party Security 🤝
Our partners (payment gateways, couriers, analytics) are:
- ✅ Carefully vetted for security compliance
- ✅ Required to maintain PCI DSS or equivalent standards
- ✅ Contractually obligated to protect data
- ✅ Subject to regular security audits
13. Regular Security Audits 🔍
HappieHugs conducts:
- ✅ Quarterly Penetration Testing: Simulated attacks to find vulnerabilities
- ✅ Annual Security Audits: Comprehensive security reviews
- ✅ Monthly Vulnerability Scans: Automated system checks
- ✅ Real-time Monitoring: 24/7 security monitoring
14. Employee Training 👥
All HappieHugs employees receive:
- ✅ Annual cybersecurity training
- ✅ Data protection guidelines
- ✅ Password security practices
- ✅ Phishing awareness training
- ✅ NDA/confidentiality agreements
15. Incident Response Team 👨💼
Dedicated Security Team:
- Chief Information Security Officer (CISO)
- Incident Response Team (on-call 24/7)
- Forensic analysts
- Legal & compliance advisors
16. Contact for Security Issues 📞
If you suspect a security breach or have security concerns:
🚨 Emergency: Call +91-9217121499 (mark as SECURITY URGENT)
📧 Email: store@happiehugs.store (Subject: “SECURITY – [Your Issue]”)
⏰ Response: Immediate (within 1 hour for security issues)
17. Security Tips for Customers 🛡️
Protect your HappieHugs account:
- ✅ Use strong, unique passwords (12+ characters, mix of letters/numbers/symbols)
- ✅ Enable two-factor authentication (if available)
- ✅ Never share your password with anyone
- ✅ Log out after shopping on public computers
- ✅ Keep your device software updated
- ✅ Use trusted internet connection (avoid public WiFi for payments)
- ✅ Monitor your account regularly for suspicious activity
- ✅ Check browser URL before entering sensitive info
18. Cyber Insurance ✅
HappieHugs maintains:
- ✅ Cyber liability insurance
- ✅ Data breach insurance
- ✅ Covers customer protection & recovery costs
19. Disclaimer ⚠️
While HappieHugs implements robust security measures:
- ⚠️ No system is 100% secure (industry standard)
- ⚠️ Customer is also responsible for account security
- ⚠️ Liability limited per Terms & Conditions
- ⚠️ Insurance covers within policy limits
20. Questions & Support 📧
For any security-related questions:
📧 Email: store@happiehugs.store
☎️ Phone: +91-9217121499
⏰ Support: Monday-Friday, 2 PM – 5 AM IST