Last Updated: November 5, 2025
We understand that sometimes orders need to be cancelled. This policy outlines the terms and conditions for order cancellations.
1. Cancellation Eligibility Window ⏰
Orders can be cancelled under the following conditions:
✅ Cancellable (Free):
- Before Dispatch: Orders can be cancelled anytime before dispatch with NO charges
- Cancellation Window: Within 24 hours of order placement (best practice to cancel early)
❌ Non-Cancellable:
- After Dispatch: Once order is dispatched/shipped, cancellation is NOT possible
- During Transit: Orders in transit cannot be cancelled
- Already Delivered: Delivered orders cannot be cancelled (use Return & Refund Policy instead)
2. How to Cancel Your Order 📞
Step 1: Contact us immediately at store@happiehugs.store
Step 2: Provide the following details:
- Order number
- Reason for cancellation
- Email address & phone number
Step 3: We will verify the order status
Step 4: If not yet dispatched, cancellation is approved
Step 5: Refund is processed to your original payment method
3. Cancellation Charges 💰
| Scenario | Cancellation Charge | Refund Amount |
|---|---|---|
| Before Dispatch | ✅ NO CHARGE | 100% refund of order amount |
| After Dispatch (Per Item) | ❌ ₹60 per item | Order amount – ₹60 |
| Multiple Items After Dispatch | ❌ ₹60 × Qty | Order amount – (₹60 × number of items) |
Example Scenarios:
Scenario 1: Single item order of ₹500 cancelled before dispatch
- Cancellation Charge: ₹0
- Refund: ₹500 ✅
Scenario 2: Single item order of ₹500 cancelled after dispatch
- Cancellation Charge: ₹60
- Refund: ₹440
Scenario 3: 2-item order of ₹800 (₹400 each) cancelled after dispatch
- Cancellation Charge: ₹60 × 2 = ₹120
- Refund: ₹680
4. Refund Method 💳
Cancellation refunds are processed to:
- Original Payment Method: Credit card, debit card, UPI, digital wallet
- Refund Source: Same method used during checkout
- Partial Refund: If cancellation charge applies, reduced amount is refunded
5. Refund Timeline ⏳
| Cancellation Type | Timeline |
|---|---|
| Before Dispatch | 3-5 business days |
| After Dispatch | 5-7 business days (after cancellation is processed) |
| Bank Processing | Additional 2-3 business days (depends on your bank) |
Total Expected Timeline: 5-10 business days for refund to appear in your account
6. Partial Cancellation ⚠️
If you ordered multiple items and want to cancel some:
- Partial Cancellation BEFORE Dispatch: ✅ Allowed (no charge)
- Partial Cancellation AFTER Dispatch: ❌ NOT allowed (full order must be cancelled or accepted)
- Contact: Email store@happiehugs.store with order number & items to cancel
7. Why Cancellation Charge After Dispatch? 📦
Once your order is dispatched, we incur costs:
- Courier label printing & processing
- Logistics handling & documentation
- Warehouse re-organization & restocking
The ₹60 per item charge covers these minimal operational costs, which we pass on transparently.
8. Cancellation vs. Return – Key Difference 🔄
| Aspect | Cancellation | Return |
|---|---|---|
| Timing | Before delivery | Within 3 days of delivery |
| Reason | Customer change of mind | Product mismatch/damage/defect |
| Window | Best within 24 hours | Within 3 days of delivery |
| Charges | ₹60/item if after dispatch | Customer pays (if no defect) |
| Condition | N/A (not shipped yet) | Must be unused, original condition |
9. Automatic Refund Processing ✅
Important: We DO NOT issue manual refunds. All cancellations are:
- Automatically processed to your original payment method
- Subject to bank approval & processing time
- Tracked via your bank account
If refund not received within 10 business days:
- Contact your bank first (they may be processing)
- Then contact store@happiehugs.store with proof
10. Non-Refundable Situations ❌
Cancellation refunds will NOT be processed if:
- Order is already delivered (use Return Policy instead)
- Product has been used/played with
- Packaging has been opened/damaged
- Customer requested cancellation after 24 hours but product not yet dispatched (discretionary)
11. Special Cases & Exceptions 🆘
Duplicate Order Accidentally Placed:
- Both orders can be cancelled without ₹60 charge
- Proof required (screenshots, emails)
- Contact store@happiehugs.store immediately
Payment Declined but Order Placed:
- Automatic cancellation within 48 hours
- No cancellation charge applied
- No refund needed (payment already failed)
System Error/Wrong Order Created:
- Contact us immediately
- We will evaluate and cancel without charges as needed
12. Cancellation Request Process – Quick Summary 📋
text1. Order Placed
↓
2. Within 24 Hours → Cancel for FREE ✅
↓
3. After 24 Hours but Before Dispatch → Cancel with NO charge ✅
↓
4. After Dispatch → Cancel with ₹60/item charge ⚠️
↓
5. Refund processed (3-10 business days)
13. Contact & Support 📞
For cancellation requests or questions:
📧 Email: store@happiehugs.store
🌐 Website: www.happiehugs.store
⏰ Support Hours: Monday-Friday, 2 PM – 5 AM IST
⏳ Response Time: Within 24 business hours
🚨 URGENT: For immediate cancellation, email ASAP with “URGENT CANCELLATION” in subject line
14. Important Notes ⚠️
- Cancellation requests must be submitted within 24 hours for best results
- After dispatch, we cannot guarantee cancellation — ₹60/item charge applies if we can process it
- No refund for cancelled orders if already in transit with courier — use Return Policy instead
- Multiple cancellations or suspicious patterns may result in account review