🔄 Return & Refund Policy – HappieHugs

Last Updated: November 5, 2025

At HappieHugs, we want you to be completely satisfied with your purchase. However, returns are accepted only in specific circumstances. Please read this policy carefully.

1. Return Eligibility Window ⏰

Returns are accepted within 3 days of delivery only under the following conditions:

✅ Eligible for Return:

• Product Mismatch: Received product does not match your order (wrong color, size, or item)
• Damaged/Defective: Product arrived damaged, torn, or with manufacturing defects
• Quality Issues: Significant quality problems affecting usability

❌ NOT Eligible for Return:

• Products in used, played-with, or worn condition
• Missing original packaging or tags removed
• General change of mind or preference
• Orders placed more than 3 days ago
• Custom or personalized orders

2. Condition of Return 📦

Returned products must meet these criteria:

• ✅ Unused & Unwashed: Product must be in original, unused condition
• ✅ Original Packaging: Must be in original packaging/box
• ✅ Tags Intact: All tags, labels, and seals must be intact
• ✅ Complete Set: All accessories and components included
• ✅ Hygiene: No signs of use, play, or wear

3. Return Process 📮

Step 1: Contact us at store@happiehugs.store within 3 days of delivery with:

• Order number
• Reason for return (mismatch/damage/defect)
• Clear photos of the product & packaging

Step 2: We will verify eligibility and issue a Return Authorization (RA) number

Step 3: Ship the product back to us using the provided return address

Step 4: Once received and inspected, we process your refund

4. Shipping Charges for Returns 🚚

Return Shipping Cost:

• If Product Mismatch or Damaged/Defective: ✅ HappieHugs covers return shipping cost
• If Customer Changes Mind (no defect/mismatch): ❌ Customer pays return shipping charges

5. Refund Timeline ⏳

• Inspection Period: 3-5 business days after return received
• Refund Processing: 15-20 business days after approval
• Refund Method: Original payment method (credit card, debit card, UPI, wallet)
• Refund Amount: Full purchase price (excluding original shipping charges)

6. Non-Returnable Items 🚫

The following items CANNOT be returned under any circumstances:

• Customized or personalized products
• Sale/discounted items (unless defective)
• Items purchased during clearance sales
• Products without proof of purchase
• Hygiene products or items with removed seals

7. Damaged/Defective Product Handling 💔

If product arrives damaged or defective:

1. Document the Damage: Take clear photos/videos of the damaged product and packaging
2. Report Immediately: Contact us within 24 hours at store@happiehugs.store
3. Provide Evidence: Send photos/videos for verification
4. Full Refund: We will process a full refund WITHOUT return shipment required
5. Replacement Option: Alternatively, we can send a replacement

8. Refund Issues & Delays ⚠️

• Delays Beyond 20 Days: Contact your bank or payment provider
• Refund Not Received: Email store@happiehugs.store with transaction details
• Dispute Resolution: We will investigate and resolve within 7 business days

9. No Warranty Policy ⚠️

Important: HappieHugs soft toys come with NO WARRANTY beyond the return eligibility window stated above.

• Manufacturing defects are covered only within 3 days of delivery as per this return policy
• After 3 days, products are considered accepted in their current condition
• Normal wear, tear, or deterioration is NOT covered
• This return policy is the only protection offered

10. Contact for Returns 📧

📧 Email: store@happiehugs.store
🌐 Website: www.happiehugs.store
📱 WhatsApp: +91-921712499
⏰ Response Time: Within 24 business hours