Last Updated: November 5, 2025
We’re here to help! Reach out to us through any of the channels below.
1. Email Support 📧
Primary Email: store@happiehugs.store
Email Categories:
| Issue Type | Subject Line | Response Time |
|---|---|---|
| Order inquiries | “Order #[number] – Inquiry” | Within 24 hours |
| Return/Refund | “Return Request – Order #[number]” | Within 24 hours |
| Damage/Defect | “Damaged Product – Order #[number]” | Within 24 hours |
| Cancellation | “URGENT Cancellation – Order #[number]” | Within 2 hours |
| Feedback | “Feedback – [Your suggestion]” | Within 48 hours |
| General inquiry | “Query – [Your question]” | Within 24 hours |
2. Phone Support ☎️
Phone Number: +91-9217121499
Support Hours:
- Monday to Friday: 10:00 AM – 6:00 PM IST
- Saturday to Sunday: Closed
- Public Holidays: Closed
What to Prepare:
- Order number
- Query/issue details
- Any supporting documents (photos, receipts)
3. Head Office Address 📍
HappieHugs – Corporate Office
House No – 413 – B
Street No – 8
Rupali Enclave, Karala
Delhi – 110081, INDIA
Office Hours: Monday-Friday, 10 AM – 6 PM IST
4. Website & Live Chat 💬
Website: www.happiehugs.store
Live Chat: Coming soon! (Currently unavailable; use email for fastest response)
5. Expected Response Times ⏰
| Channel | Response Time |
|---|---|
| Within 24 business hours | |
| Phone | Real-time (during support hours) |
| Social Media | Within 48 business hours |
| Website Inquiry Form | Within 24 business hours |
6. How to Report an Issue 🆘
For best support, provide:
- Order Number (found in confirmation email)
- Issue Description (detailed & clear)
- Supporting Evidence (photos, videos, screenshots)
- Your Contact Details (email, phone)
- Preferred Resolution (refund, replacement, etc.)
7. Escalation Process 🔝
If your issue is not resolved within 7 days:
- Reply to your email thread with “ESCALATION NEEDED”
- Senior team will review & contact you
- We aim to resolve escalations within 48 hours
8. Feedback & Suggestions 💭
We value your feedback! Share your thoughts:
📧 Email: store@happiehugs.store
Subject: “Feedback – [Your suggestion/complaint]”
All feedback is reviewed & used to improve our service.
9. Business Inquiries & Partnerships 💼
For wholesale, bulk orders, or partnerships:
📧 Email: store@happiehugs.store
Subject: “Business Inquiry – [Type of partnership]”
We respond to all business inquiries within 48 hours.
10. Media & Press Inquiries 📰
For media coverage, interviews, or press releases:
📧 Email: store@happiehugs.store
Subject: “Media Inquiry – [Your publication/channel]”
11. Complaints & Grievance Redressal 📋
If you have a formal complaint:
- Email store@happiehugs.store with full details
- We will acknowledge within 24 hours
- Investigation conducted within 7 days
- Resolution provided within 15 days
Alternative: File complaint with:
- Consumer Protection Authority (if applicable)
- RBI Ombudsman (for payment-related issues)
12. Emergency/Urgent Issues 🚨
For urgent matters (lost package, payment issues, etc.):
- Email with “URGENT” in subject line
- Call +91-9217121499 immediately (if during support hours)
- We prioritize urgent cases for same-day response
13. Contact for Different Departments 📞
| Department | Email/Phone |
|---|---|
| Customer Support | store@happiehugs.store |
| Returns/Refunds | store@happiehugs.store |
| Bulk Orders | store@happiehugs.store |
| Technical Issues | store@happiehugs.store |
| General Inquiry | +91-9217121499 |
14. Response Guarantee ✅
We guarantee:
- ✅ Every email receives a response
- ✅ Every call is attended to
- ✅ All issues logged & tracked
- ✅ Transparent communication
- ✅ No inquiry left unaddressed